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Frequently Asked Questions



Where can I buy official aerower boots and accessories?

You can buy all the products in our online store aerower.com/store or in any of our authorized points of sale around the world:

HOW DO I SELECT THE JUMPER THAT BEST SUITS MY WEIGHT AND ATHLETIC CONDITION?

As we understand that everyone is different, we have created an innovative concept, where you can configure your Jumper and RS (rebound system) in a unique way, adjusting the arc’s hardness, the multiband or just combining colours as you wish.
Ask one of our experts for help, or check out the Strength Customization and Sizes Chart (SCSC) in aerower.com/SCSC to obtain the best combination according to your weight, foot size and physical condition.
Design yours and make your Aerower Jumper1 the one that fits to your needs and preferences!

WHAT IS INSIDE YOUR AEROWER JUMPER1'S BOX?

You will find 2 boxes: in one of them, are your Jumper1 boots and the other has the RS (Rebound System) that you already had configured according your weight and athletic condition, composed by:
· 4 arcs with your hardness selected.
· 2 multibands.
· 2 soles.
· 2 bumpers.
· 1 allen key.
· 4 screws.

WHICH IS THE MINIMUm AND MAXIMUM AGE TO USE THE JUMPER1?

There's no limit of age for using them. The Jumper1 is footwear designed to guarantee safe entertainment no matter your age or physical condition. 
People with health problems should ask a physician before using the Jumper1.

WHAT ARE THE ADVANTAGES TO RUN WITH JUMPER 1 REGARDING CONVENTIONAL SNEAKERS?

It has many advantages, but the most remarkable is generated by the RS (Rebound System), that significantly reduces the jump impact to the joints and ligaments of your body, allowing you to perform safer and healthier physical activities..

DO I NEED TO MAKE A SPECIAL ADJUSTMENT TO MY JUMPER1?

The components that require more attention are:
·Liners: can be washed in a washing machine at 30ºC. Do not tumble dry.
·Soles: if you have used them outdoors, remove stones or any object that could have gotten stuck in them to avoid damaging the floor.
·Fasteners: if it might be difficult to close them, put a drop of machine oil on your finger, lift the buckle and spread over the metal parts.
If you wear the boots outdoors (beach, dirty roads), be sure to dismantle the multi-bands and thoroughly clean each component to remove any remnants of salt or dust. This will prevent future damage. Grease the metal parts.

HOW OFTEN SHOULD I REPLACE THE ARCS AND MULTIBANDS OF MY JUMPER1?

Our Aerower Quality™ System, guarantees maximum quality in all our products. 
All the arcs are 100% factory tested, but after many hours of use, especially when used in uneven terrain, we advise to replace them by new ones, just to ensure optimal performance.
We recommend to replace the multibands every 100 hours of use to avoid the reduction of the rebound effect and to prevent the arcs from suffering overexertion.
For a longer sustainability of the components always starts the sessions by jumping gently for a few minutes, before starting any exercise routine.

CAN THE JUMPER1 DAMAGE THE WOODEN FLOOR OF MY HOME OR GYM?

No, they can´t. 
The Jumper1 soles are specially designed to cover the whole bottom arc, so you can jump upon any surface without damaging it, nor the boots nor the floor.
If you use the Jumper1 on uneven terrain, with dust, water, sand or stones, we recommend to clean before using it in the gym or home.

HOW CAN I MAKE A GUARANTEE CLAIM ON MY JUMPER1?

Aerower guarantees the product´s damages originated by causes previous to their delivery to the final customers, as long as the damage affects the correct operation of it, for a period of 2 (years) from the delivery of the products to the customers. 
The warranty will only cover damages originated by causes prior to the delivery of the products, which have not been caused by the customer, as long as the provided products have been used in accordance with the Manual's User facilitated by Aerower.
In the supposed case that there's any damage in products that has not been occurred due to misuse by the customer that Aerower must respond to, the customer must immediately report the incident to Aerower using the website form indicated at: Aerower.com/contact. Aerower commits itself to receive and repair / replace the product according to the type of damage in question, as long as the final customer sends documentation of the delivery of the product and its flaw to Aerower, with the recorded date of purchase.

MAY I CUT ALL THE BANDS OF MY MULTIBAND?

As the multiband is a fundamental part of the RS (Rebound System), it is advisable to leave at least 2 bands, because they provide hardness to the boot, and help to have a more secure mounting.

HOW CAN I BECOME TRAINER OF THE AEROWER TRAINING PROGRAMS?

If you are passionate about the fitness world, you know this sector well, and above all, you would like to lead different and fun training sessions using the reboundology's benefits and promote a healthy lifestyle, fill out the form and leave us your personal info to contact you as soon as possible. Also, you'll have access to all the information you need to be part of our Aerower Community..

WHAT BENEFITS DO I OBTAIN from BECOMING AN AEROWER TRAINER?

Aerower Training Academy will provide you with the tools you need to include a new experience to your gym routines, stimulating a secure and fun whole body training, that produce fast toning results and motivates your customers to move forward with encouragement.
You will receive full support from Aerower Training Academy and Distributors in your area (if applicable) in organizing effective events or business initiatives.
In addition, all our Trainers have access to exclusive discounts and promotions, as a free-access to teaching materials, and the latest trends in choreography and music.
All our Trainers who exceed the Programs will obtain an internationally recognized Aerower official license. There's endless opportunities!

WHEN CAN I START THE AEROWER TRAINING PROGRAMS?

We are giving the final touch-ups to the Aerower Program System to ensure you an optimal experience on the way to becoming an Aerower Trainer. Fill the Trainer form and we'll keep you updated!.

HOW CAN I BECOME AN AEROWER DISTRIBUTOR?

If you are passionate about the fitness world, know the workout sector and above all, you would like to be our Brand Ambassador, you must fill in the Distributor request form (aerower.com/wanted_distributor) and leave us your personal data to contact you as soon as possible. Throughout the process we'll be accompanying and guiding you, step by step, helping you to progress successfully.

WHAT KIND OF DISTRIBUTION IS BETTER FOR MY BUSINESS PROFILE?

At Aerower, we bet on different types of distributors. That's why is so important to us to study each case individually. If you have a good business idea, let us know and we´ll be in full support!

WHAT BENEFITS DO I OBTAIN after BECOMing AN AEROWER DISTRIBUTOR?

The biggest benefit is that you'll have the peace-of-mind and the total security that you'll sell products that have been through very demanding Quality tests, and that guarantee you lots and lots of satisfied and loyal customers.
•You'll have the Head Office´s total support with the Aerower Training Programs in addition to an always-updated-online educational system.
•You'll have our Marketing & Branding's support to help you and your business grow and to have more and better visibility.
•You can place your orders online, for an easier administrative management.

DO YOU HAVE ANY QUESTION?

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