This document (together with all the documents referred to herein) establishes the conditions governing the use of aerower.com and the sale of products in it . Please read these Conditions, our Cookies Policy and our Data Protection Policy (hereinafter "Privacy Policy") carefully before using this website. By using this website or placing an order through it, you consent to be bound by these Conditions and Privacy Policy, so if you do not agree with all of them, you should not use this website. If you have any questions regarding the Conditions or the Privacy Policies, you can contact us through our contact channels. aerower.com/contact.


A cookie is a harmless text file that is stored in your browser when you visit almost any web page. The usefulness of the cookie is that the web is able to remember your visit when you navigate through that page. Although many people dont know the cookies have been used for 20 years, when the first browsers appeared for the World Wide Web. A cookie is a harmless text file that is stored in your browser when you visit almost any web page. The usefulness of the cookie is that the web is able to remember your visit when you navigate through that page. Although many people dont know the cookies have been used for 20 years, when the first browsers appeared for the World Wide Web.


It isn´t a virus, nor a Trojan, nor a worm, nor spam, nor spyware, nor opens pop-up windows.


Cookies do not usually store sensitive information about you, such as credit cards or bank info details, pictures, your ID or personal information, etc. The data they keep are technical, like personal preferences, content personalization, etc. The web server does not associate you as a person but your web browser. In fact, if you regularly use Internet Explorer and try browsing the same web with Firefox or Chrome you will see that the web does not realize that you are the same person because you are actually associated by the browser, not the person.


Technical cookies: These are the most basic and allow, among other things, to know when you are browsing a human or an automated application when an anonymous user navigates and one registered basic tasks for the operation of any dynamic web.

Cookies analysis: They collect information on the type of navigation is performing, the most used sections, reference numbers, time of use, language, etc.

Advertising cookies: Show ads based on their navigation, their country of origin, language, etc. Aerower.com does not use this type of cookies since it does not contain publicity.


Party cookies are those generated by the page you’re visiting and third are generated by internal or external providers such as Facebook, Twitter, Google, etc.


To understand the scope may have to disable cookies we show some examples:

•You cannot share content from that page to Facebook, Twitter or any other social network.
•The web site will not adapt content to their personal preferences, as often happens in the online stores.
•You cannot access the personal area of the web, such as my own, or my profile or orders.
•Online stores: It will be impossible to make purchases online, it will have to be telephone or by visiting the physical store if you have one.
•It will not be possible to customize their geographic preferences as time zone, currency or language.
•The website cannot perform analytical web visitors and traffic on the web, making it difficult for the website to be competitive.
•You cannot write on the blog, you cannot upload photos, post comments, evaluate or rate content. The web may not know whether you are a human or an automated application that publishes spam.
•No advertising may show sectioned, reducing advertising revenue on the web.
•All social networks use cookies, if the disabled cannot use any social network.


Yes. Not only eliminate also block, general or particular to a specific domain.
To remove cookies from a website should go to your browser settings and there you can find the associated domain in question and proceed to its elimination.

Cookies settings for the popular browsers

Here’s how to access to a particular cookie Chrome browser.

Note: These steps may vary depending on the browser version:

  1. Go to Settings or Preferences using the File menu or by clicking the icon that appears personalization top right.
  2. You see different sections, click the Show Advanced Options option.
  3. Go to Privacy Settings content.
  4. Select All cookies and site data.
  5. A list of all cookies ordered by domain appears. To make it easier to find a specific cookie domain partially or completely enter the address in the search field cookies.
  6. After making this filter will appear on the screen one or more lines with the requested Web cookies. Now just select it and press X to proceed to its elimination.

To access the cookie settings in Internet Explorer follow these steps (may vary depending on the version of the browser):

  1. Go to Tools, Internet Options
  2. Click Privacy.
  3. Move the slider to adjust the level of privacy you want.

To access cookie settings Firefox browser follow these steps (may vary depending on the version of the browser):

  1. Go to Options or Preferences for your operating system.
  2. Click Privacy.
  3. In History choose Use custom settings for history.
  4. Now you can see the Accept Cookies option, you can activate or deactivate as desired.

To access the cookie settings of the Safari browser for OSX follow these steps (may vary depending on the version of the browser):

  1. Go to Settings, then Privacy.
  2. Here you can see the Block cookies to fit the type of lock to perform.

To access the cookie settings of the Safari browser for iOS follow these steps (may vary depending on the version of the browser):

  1. Go to Settings, then Safari.
  2. You go to Privacy and Security, see the Block cookies to fit the type of lock to perform.

To access the browser cookie settings for Android devices follow these steps (may vary depending on the version of the browser):

  1. Run the browser and press Menu, then Settings button.
  2. Go to security and privacy, see the Accept cookies option to select or deselect the box.

To access the browser cookie settings for Windows Phone devices follow these steps (may vary depending on the version of the browser):

  1. Open Internet Explorer, then More, then Settings
  2. Now you can enable or disable the Allow cookies.

Identifying data

In compliance with the provisions of Article 10 of Act 34/2002 of 11 July regarding Services of the Information and e-commerce, we indicate hereby the following data: Aerower International Management, S.L. (hereby, AEROWER) a Spanish company domiciled at Calle Alfaz del Pi, 14 03530 - La Nucía, Alicante, registered at Alicante Commercial Registry, Volume 3963, File 118, Page 150995, and employer identification number B-54942719 is the owner of the website aerower.com.

Intellectual Property

All of the website contents, understood as being, without limitation, the texts, photographs, graphics, images, icons, technology, software, links, and other audiovisual or sound content, as well as their graphic design and source codes and database rights (hereinafter, the “Content”), are the intellectual property of AEROWER or third parties. None of the rights of use of said Content set forth in intellectual property legislation may be deemed to be assigned to you, except for those strictly necessary for the use of the website.

AEROWER is entitled to use the trademarks commercially, trade names or distinctive signs owned by third parties, without access to the Web Site granting any rights in said trademarks, trade names or distinctive signs.

You undertake to use the Content in compliance with the law, and must, therefore, refrain, without limitation, from the following:

Reproducing, copying, distributing, making available, publicly notifying, transforming, or modifying the Content save in the cases authorized by law or to which AEROWER or whoever holds the rights of use, as the case, maybe, has given its express consent.

Reproducing or copying for private use the Content that may be deemed Software or Databases pursuant to intellectual property legislation in force and also its public communication or making available to third parties where these acts necessarily involve reproduction by users or a third party.

Extracting and/or reusing all or a substantial part of the Content included in the website made available to users for purposes other than the services offered on the website.

Terms of Use of the WebSite

You undertake to use the Web Site correctly in accordance with the law and this Legal Notice and shall be liable to AEROWER or to third parties, where applicable, for any damages caused due to failure to comply with said obligation.

The use of the Web Site to damage the assets or interests of AEROWER or for purposes that, in any way overload, harm or use the networks, servers, and other IT equipment (hardware) or IT products and applications (software) of AEROWER, or third parties is expressly prohibited.

Data Protection

In compliance with the provisions of the Royal Decree 1720/2007, which relies on the Organic Ley 15/1999 on the Personal Data Protection AEROWER informs that during the navigation through the website www.aerower.com, personal data might be requested using different forms. This data will be part of a pertinent data file, with the specified purpose. 
The data controller is  eXpresio, estudio creativo, S.L. .The data holder will be entitled to exercise the rights of access, rectification, erasure, or objection by sending a written communication with a copy of the personal ID to eXpresio, Calle Alfaz del Pi, 14, 03530 - La Nucía, Alicante. 
In case are provided by e-mail, the message will be included in a data file, with purposes of management and answer to the commentary, the prior section remaining applicable. 
Sending your personal data through the website implies the express and explicit consent to the processing of their personal data in the terms set out in this clause.

links policy

Users who wish to include links from their own websites to the website www.aerower.com must comply with the terms set forth below. Ignorance of these terms does not avoid the liability set forth in the law: 

The link may only provide a link to the website’s homepage, and may not reproduce it in any manner (links, copies of texts, graphics, etc.).
In all cases it is prohibited, in accordance with applicable legislation in force from time to time, to set up frames that enable the Content to be displayed via Internet addresses other than the website and also where they are displayed jointly with content unrelated to the website in a manner that (i) leads or may lead to error, confusion or which may mislead users as to the real origin of the service or Content; (ii) involves comparison or unfair imitation; (iii) serves to take advantage of the reputation of the trademark AEROWER and prestige of the company Aerower International Management; or (iv) which is prohibited under legislation in force. 
No false, inaccurate or incorrect statements regarding AEROWER, its partners, employees, customers or the quality of the services it provides shall be made from the website that includes the link.
The website in which the link is located shall not, under any circumstances, state that AEROWER has consented to the inclusion of the link or that it otherwise sponsors, collaborates with, verifies, or supervises the services of the referrer. 
The use of any word, device or composite trademark or any other sign owned by AEROWER or related parties in the referrer’s website is prohibited except where permitted by law or expressly authorized by AEROWER and provided that a direct link to the website in the manner established in this clause is permitted.
The website that includes the link must comply faithfully with the law and may not under any circumstances make available or provide links to own contents or third-party contents that: (i) are unlawful, harmful or contrary to morals and good manners (pornography, violence, racism, etc.); (ii) lead or may lead users to the false idea that AEROWER endorses, backs, adheres to or in any way supports the opinions, statements re expressions, lawful or unlawful, of the referrer; (iii) are inappropriate or not pertinent to AEROWER’s activity in view of the place, contents and subject-matter of the referrer’s website. 

Exemption from liability

AEROWER has engaged efficient technical support in order to ensure as far as possible the technical and factual precision of the website Content at all times. Despite this, AEROWER warns that occasionally and completely involuntarily, there may be some disruption to the website.

Consequently, we are exempt from and/or there are limitations to our liability as set forth below:

Information: Temporarily and for technical reasons beyond AEROWER’s control, the information published on the website may not be true, accurate, exhaustive, or up to date. In those cases, AEROWER offers users the possibility of canceling orders that were made based solely on that information which at that specific time was untrue, inaccurate, non-exhaustive and not up-to-date, and shall be liable for any other damages and loss sustained by users or third parties as a result of actions based solely on the information obtained on the website.

Quality of the service: Access to the website does not imply the obligation by AEROWER to control the absence of viruses, worms, or any other harmful IT item. Consequently, it does not accept liability for the damage that, where applicable, may be caused to your IT equipment during access to the website. In all cases, it is up to users to have the adequate tools available to detect and disinfect harmful computer programs.

Availability of the Service: Given that access to the website requires third-party services and supplies, including transport via telecommunications networks, the reliability, quality, continuity, and operation of which does not correspond to AEROWER, the services offered via the website may occasionally be suspended, canceled or inaccessible. In this regard, AEROWER does not accept any liability for the damage or loss sustained by users as a result of failures to or disconnection of the telecommunications networks that cause the suspension, cancellation or interruption of the operation of the website.

Applicable legislation and conflict resolution

The use of this website is governed by and interpreted in accordance with Spanish law. By accessing our website, you expressly agree that any conflict or matter arising in relation to the use of the website will solely be subject to the jurisdiction of the Courts and Tribunals of Spain, notwithstanding competence.

If any of the clauses included in these terms and conditions are found to be unenforceable, null and void, illegal, or invalid, they shall be eliminated, and all the other provisions will remain in force in their entirety both in relation to obligations and also their effects.

Seller information

The sale of items through this website is carried out by AEROWER INTERNATIONAL MANAGEMENT SL, a Spanish company with registered office at Calle Alfaz del Pi, 14 03530 - La Nucía, Alicante, registered in the Mercantile Registry of Alicante, Volume 3963, folio 118, section, sheet 150995, and CIF B-54942719

How to order

To place an order, you must follow the online purchase procedure and click "Pay". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). This confirmation is sent regardless of whether the payment is made and/or authorized. Also, if the payment is thriving and there is no incident with the order, you will receive an email when the product is shipped (the "Shipping Confirmation").

Technical means to correct errors

In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the "My Account" section, as well as exercise the right to rectification contemplated in our Policy of Data Protection through support@aerower.com. This web page shows confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the information in these sections has not been provided correctly. Also, this website offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order. If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service by phone / Whatsapp 966 89 59 67, or email address support@aerower.com.

Product availability

All orders are subject to product availability. If there are difficulties in the supply or no items in stock, we will consult you about other possibilities or refund the amount paid.


Unless there are circumstances derived from the personalization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order within the period indicated on the website according to the country of destination. We cannot guarantee these delivery times, although we try to ensure that transport companies meet them whenever possible. In rural towns far from urban centers, it is not possible to guarantee delivery under the expected date.

If for any reason, we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid.

For the purpose of these Terms, "delivery" or "delivered" shall be deemed to have occurred when you or a third party nominated by you acquires physical possession of the items, which will be evidenced by the signing for receipt of the items at the agreed delivery address.

Unable to deliver
If we are unable to deliver, we will contact you to rearrange the delivery. If we can not contact you or solve the problem, your order will be returned to our warehouse. You will also receive an email with the order tracking information to check where the order is at all times. 

If after 15 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we will assume that you wish to cancel the Contract and it will be terminated. As a result of the Contract's termination, we will return to you all payments received from you (less shipping costs) without any undue delay and, and at any rate, within a maximum period of 30 days from the date on which this Contract has been terminated. Please keep in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.


Once the order is delivered, you will have a period of 72 hours from receipt to notify us of any irregularity that may exist about the amount of product received, otherwise, we will assume that the number of products received corresponds to that requested by you.

Once the incident is reported, we will proceed to study your case and if we understand that there is indeed such an irregularity, Aerower will proceed to send or collect the remaining product, assuming the transportation cost derived from this second shipment.


The Items will be at your risk from the time of delivery. Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items, including delivery charges.


The price of any items will be as stipulated on our website from time to time, except in cases of obvious error. While we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or canceling it. If we are unable to contact you, the order will be treated as canceled and if you have already paid for the items you will receive a full refund. We are under no obligation to provide the items to you at the incorrect (lower) price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and could have reasonably been recognized by you as an incorrect price. 

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due once they are added to the basket and may undergo changes in accordance with the changes made to the delivery address during the purchase process.

Prices may change at any time, but (except as stated above) possible changes will not affect orders concerning which we have already sent you an Order Confirmation.

Once you have finished shopping, all the items you wish to purchase are added to your cart and your next step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Throughout the purchase process, before payment, you can modify the details of your order. There is a detailed description of the purchase process in the My Account area. 

Payment can be made by Visa, Mastercard, Maestro, Discover Card, PayPal and bank transfer as a means of payment. You can also pay all or part of the purchase price with your available balance in the Aerower account. 

By clicking "Authorise payment" you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or the credit voucher card. Credit cards are subject to validation checks and authorization by your card issuer, but if your card issuer fails to authorize payment to us, we will not be liable for any delay or non-delivery and may not be able to form a contract with you.

Value-added tax and billing

All purchases done through this website are subject to the statutory Value Added Tax (VAT). In this regard, and pursuant to Chapter I of Title V of the Council Directive 2006/112/EC of 28 November 2006, the place of supply will be deemed to be within the Member State of the address where items shall be delivered, and applicable VAT shall be at the prevailing rate in each Member State where the items are to be supplied in accordance with the order placed. The prices displayed on this website include VAT.

Import taxes and customs duties

Orders shipped outside the Customs Territory of the European Union or any other area with which it may have trade agreements may be taxed in the destination country by the competent customs authority or any other authority in charge of applying any other specific tax or rate from the country that will receive the order. You will be informed of the exact amount by the transport company or customs office once the merchandise arrives.

The invoice that is issued from the web will include the price of the products and the shipping costs, that is, it will not contain any of the taxes mentioned above, fees or duties with which the country of destination can place the order.

You are solely responsible for these additional costs for customs or any other taxes, once the customs taxes are accrued by the competent authorities in charge of applying customs regulations.

Returns policy and right of withdrawal

Right of withdrawal

If you are hiring as a consumer and user, you can withdraw from this contract within 15 calendar days without justification. The withdrawal period will expire 15 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods or, in case your order is delivered separately, to the 15 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the physical possession of the last of those goods. To withdraw, you must notify us through the withdrawal form at aerower.com/returns before the corresponding period expires, and, once we authorize it, you will have to send the order received by you to the address, Calle Alfaz Del Pi, 14, 03530 La Nucía (Alicante). 

Your right to withdraw from the contract will apply just to those products returned in the same conditions in which you received them, which will be determined by our technical service. We will not refund if the product is used beyond the mere opening of it, for products that are not in the same conditions in which they were delivered or that have suffered any damage, so you should be careful with the product/s while they are in your possession. Please return the item using or including all its original packaging, instructions, and other accompanying documents.

Consequences of withdrawal

We will refund all payments received from you (excluding delivery costs) without any undue delay and,  and in any event no later than 30 calendar days from the date on which we are informed about your decision to withdraw. However, we may retain the refund until we have received and reviewed the goods.

We will refund by the same means of payment used to purchase unless we agree on another means expressly detailing it.

Please keep in mind that you are responsible for the transportation costs arising from the return, either for personal reasons (you do not like it or have changed your mind) or for an error in the size or product chosen. However, if the return is due to a defect or damage to the product or because it does not correspond to the product purchased, Aerower will bear the cost of returning and resending the merchandise to its recipient. The transport company will contact you to collect the returned merchandise.

After examining the article, we will inform you if you are entitled to a refund. You are only liable for any diminished value of the items resulting from their handling unless you can show that the decline in value is not attributable to you.


We offer you guarantees on the products that we commercialize through this web page, responding, therefore, for the lack of conformity of the same that manifests itself within two years from the delivery of the product. We consider that the products are according to the contract as long as (a) they comply with the description made by us and possess the qualities that we have presented on this website, (b) they are suitable for the uses that the products are ordinarily intended of the same type and (c) present the usual quality and performance of a product of the same type that is reasonably expected. In this sense, if any of the products are not in accordance with the contract, you must bring it to our attention following the procedure detailed in section "RETURNS POLICY AND RIGHT OF WITHDRAWAL".

Wear and tear or end-of-life wear of the product or part will not be covered by our warranty, as these are a result of regular use of the product.

On the other hand, the breakage of arches during the first six months will be covered by our guarantee as long as you communicate them to us within six months after the purchase date.

Once we receive the product, our technical service will proceed to study if there is a defect or damage to the product, Aerower will not bear the cost of returning and resending the merchandise to its recipient.

Liability and disclaimers

Unless expressly provided otherwise in these Conditions, our liability for any product purchased on our website will be limited to the item purchase price. However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin: (a) loss of income or sales: (b) loss of business; (c) loss of profit or loss of contracts; (d) loss of anticipated savings; (e) loss of data; and (f) loss of management time or office hours due to the open nature of this website and the possibility of errors in the storage and transmission of digital information. We do not guarantee the accuracy and security of the information transmitted or obtained through this website unless expressly stated otherwise therein.

Transfer of rights and obligations

The contract is binding to both parties, as well as for our respective successors, assigns, and successors in title. You may not transmit, assign, encumber, or in any other way, transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent. We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations arising under it, at any time during its term. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers would not affect the rights that you have recognized by law as a consumer nor will they void, reduce or limit in any other way the guarantees, both express and tacit, that we could have given him.

Events beyond our control

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control. An event outside our control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 1. Strikes, lock-outs or other industrial action. 2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. 3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters. 4. Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport. 5. Impossibility of the use of public or private telecommunications networks. 6. The acts, decrees, legislation, regulations or restrictions of any government. 7. Any shipping, postal or other relevant transport strikes, failure, or accidents.

Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the event outside our control to a close or to find a solution by which our obligations under the Contract may be performed despite the event outside our control.


Application of the agreement

This contract will take effect in its entirety as long as there is no other pact, agreement or promise made in writing to the contrary. These Conditions replace any other pact, agreement or previous promise agreed verbally between you and us.

Any other agreement or written agreement existing between the parties that regulate the object of the same or aspects related to this will be of preferential application to this agreement in all the terms or conditions that contradict this contract.

These Conditions will be applied supplementary in all those aspects related to the contract object that have not been foreseen by any other agreement or pact made in writing between the parties.

Partial invalidity

If at any time, any of these Conditions or any provision of a contract are declared null and void by a firm resolution issued by the competent authority, the remaining terms and conditions shall be valid and enforceable to the fullest extent possible permitted by law, not being affected or impaired.


The lack of requirement on our part of the strict fulfillment by you of any of the obligations assumed by you or the lack of exercise by us of the rights or actions that may correspond to us, will not suppose any resignation or limitation in relation to said rights or actions nor will it exonerate you from fulfilling such obligations. No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or the rights or actions derived from a contract will take effect unless it is expressly mentioned that it is a waiver and it is formalized and communicated to you in writing.


Any notification, authorization, consent and other communications related to the use of this website must be made in writing and must be sent by any means that provides proof of the content and its date of shipment, meaning that those made from and to the email address designated in your Aerower.com account will be valid.

Date of notification

Notifications are considered effective on the date they are sent.


We reserve the right to change the design of the packaging without prior notice so that it may be different from the photos.


The agreement is formalized in Spanish.

Applicable law and jurisdiction

The use of our website and product purchase through the said website will be governed by Spanish law. Any dispute arising from, or related to the use of this website or such Contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts. If you are contracting as a consumer, nothing in this Clause will affect your statutory rights as such.

This agreement will be supplementary applied to any contract signed between the parties previously

Last updated on 18 August 2020


We use our own and third party cookies to offer our services. By continuing the navigation we will understand that you accept our cookies policy.