The return request deadline is 15 (fifteen) calendar days from the order receipt.
Before making a return or change of the product, you must fill out the following form:
Any product that you want to change or return must always be made with the original packaging and labeling, conveniently packaged in its original box and properly protected. The product to be returned must be in the same state in which it was received, which will be determined by our staff.
If the reason for the return is due to a product flaw, damage or because it doesn´t correspond to the product purchased, Aerower will be responsible for the return of the merchandise to the recipient. The courier company will contact you to pick up the goods to be returned.
If the return is due to personal reasons (you do not like it, you don´t feel well with it or you have changed your mind), you must send us the carriage-paid deliveries for the article(s) to the following address: Aerower, Calle Alfaz del Pi 14, Zip Code: 03530 La Nucia, Alicante (SPAIN)
Upon Aerower received the package, we will confirm the condition of the product(s), and return the amount of the returned item(s) (excluding the costs of the first shipment), within the next 10 working days upon receipt.
If the recipient has rejected the goods without stating the reason to the carrier delivery form, Aerower will not be responsible for forwarding expenses. In this case, the sum for the item(s) will be returned, but not the shipping charges, will be refunded.
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