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How to request an exchange or return?

At Aerower we work so that your satisfaction comes first, if you have received an order that does not convince you or about which you have changed your mind, you have a period of 15 calendar days, counting from the date you receive the product,  for its exchange or return.

Here you can manage the exchange or return of products purchased through aerower.com/shop. If you have made your purchase through a distributor, please contact him or her to manage the exchange or return.

If your exchange or return corresponds to any of the reasons contemplated in the guarantee, the form that you must fill out is the one at aerower.com/warranty.

  TERMS AND CONDITIONS OF EXCHANGES AND RETURNS

The maximum period to request a refund is 15 calendar days from receipt of the order.
Before making a return or exchange, you must fill out the form on this page
Any product that you want to change or return must always be done with the original and intact packaging and labeling, Conveniently packaged in its original box and properly protected. The item to be returned must be in the same state in which it was received, which will be determined by our experts.
Shipping costs : in case of return, the customer is responsible for the transport costs. In the case of exchange, the customer must bear the costs of shipping or return and delivery of the new product.
If the merchandise is rejected by the recipient without stating the reason on the carrier's delivery certificate, Aerower will not be responsible for the forwarding costs. In this case, the amount of the item (s) that had been returned will be refunded, but not that of the shipping costs.

You can consult all the terms and conditions in detail here.

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